For Medicaid plans and case managers
Home modifications, coordinated from referral to completion.
A clearer path from referral to home modification, with the right people involved.
The essentials
A clear handoff at each stage.
Home evaluation and documentation.
Authorization and installation.
A little more detail
What to consider next.
Open the topics that matter to your situation.
Talk it through with us →Referral submission.
The case manager begins a request for home modifications. Use the professional referral guidance to establish the appropriate channel for member and project information.
Home evaluation and documentation.
We evaluate the home and submit the required documentation for program review. The proposed work responds to the home and the member’s accessibility needs.
Authorization and installation.
The responsible program reviews and authorizes funded work. Following approval, we coordinate with the program on payment processing and carry out the authorized modifications.
Keep the project in view.
For project updates and documents, contact the Thrive representative coordinating your referral. They can confirm the appropriate channel for your organization. The franchisee portal is for market partners managing advertising campaigns.
New to working with Thrive?
Ask how referral coordination, documentation and project communication work for your organization. For an existing referral, contact your Thrive representative.
A shared understanding of the project.
For plans and case managers, a useful starting point is clarity about the requested modification, the member’s general location and the established referral process. Confirm the appropriate secure channel before sharing member records or clinical information.
Ask how evaluation findings, proposed scope and authorization requirements will be reconciled before construction is scheduled. The funding organization’s requirements and the individual project determine the necessary approvals.
- Identify the authorized point of contact for project questions.
- Clarify which documents the plan requires and where they belong.
- Confirm the process for a scope change before additional work proceeds.
- Agree how completion information and outstanding questions are handled.
Keep handoffs clear from referral through closeout.
A modification may involve the member, household, case manager, evaluator and installation team. Discuss who communicates each decision, who may authorize a change and how the next step will be confirmed.
For a new organizational relationship, start with general business needs and service-area questions. A public inquiry is not an authorization, a coverage decision or a secure referral submission.
Common questions
How do we learn about partnering with Thrive Homes?
Request a plan demo for an introduction to the home modification workflow and project coordination.
Where should a case manager begin a referral?
Use the professional referral guidance to arrange the appropriate channel with our team. Keep member identifiers, health details, and supporting records out of general website inquiries.
Where can existing partners find project information?
Contact the Thrive representative coordinating your project for updates and the appropriate document-sharing channel. The franchisee portal does not provide member or project records.
See how the process works for your plan.
Explore the referral workflow and the way we coordinate home modification projects.