Privacy Policy

Effective Date: 08.19.2025

Thrive Homes, LLC (“Thrive Homes,” “we,” “our,” or “us”) respects the privacy of our clients, subcontractors, partners, and website users. This Privacy Policy explains how we collect, use, and share information when you interact with us through our website, online portal, and in the course of providing our services.

1. Company Information

Thrive Homes, LLC

3400 College Blvd, Suite 200

Leawood, KS 66211

Email: Administration@Thrivehomesllc.com

Phone: 913-297-9557

2. Information We Collect

We may collect the following types of personal information:

Clients: Name, address, contact information, photos, home layouts, and other details needed to provide accessibility modifications.

MCOs / Insurance Contacts: Contact details necessary for authorizations, billing, and service coordination.

Subcontractors / Vendors: Business information, W-9s, insurance documentation, licensing, and background check information.

Website / Portal Users: Information you provide through our contact form and online portal, including name, email, phone number, and service requests.

3. How We Use Information

We use collected information to:

Provide and manage home modification and renovation services.

Communicate with clients, MCOs, insurance providers, and subcontractors.

Process authorizations, billing, and payments.

Conduct analytics and improve our operational processes.

Train staff and ensure quality assurance.

Perform marketing and outreach activities (occasionally).

4. Sharing of Information

We may share information with:

Managed Care Organizations (MCOs) / Medicaid / Insurance Providers to process authorizations and claims.

Subcontractors and vendors to complete renovation projects.

Technology providers (such as CRM, scheduling, and accounting platforms) to support our operations. Website inquiries are processed through Framer and sent as email notifications to authorized recipients. Booking links open Google Calendar, and accessibility controls are provided through UserWay. These providers process information under their own terms and privacy policies. Please do not submit health records or member information through public website inquiry forms.

We do not sell or rent personal information to third parties.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Retention and Security

We retain records for as long as required by Medicaid and applicable state regulations. We implement reasonable technical, physical, and administrative safeguards to protect personal information against unauthorized access, disclosure, or misuse.

6. Children’s Privacy

Our services are intended for adults and families seeking home modification solutions. We do not knowingly collect personal information directly from children under 18.

7. Scope of This Policy

This Privacy Policy applies to all of Thrive Homes’ activities, both online (website, online portal) and offline (client intake, subcontractor management, and service delivery). It applies to our operations in all 50 states.

8. Changes to This Policy

We may update this Privacy Policy at any time, without prior notice. Any changes will be effective immediately upon posting on our website.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Thrive Homes, LLC

Administration@Thrivehomesllc.com